FUJI XEROX EARNS CERTIFICATION UNDER THE PRESTIGIOUS SERVICE CAPABILITY & PERFORMANCE (SCP) STANDARDS

Managed Print Services Connect (May 24 2011) Blogs , New Products

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   Singapore, May 24, 2011 – Fuji Xerox Asia Pacific Pte Ltd today announced that it has received certification under the prestigious Service Capability & Performance (SCP) (Support Standard / eService Standard).  The certification follows an extensive audit of its Technical Support Centres in Sydney, Australia and Seoul, South Korea, and its Online Support Centre based in Sydney, Australia.  The SCP Standards quantify the effectiveness of customer technical and eSupport based upon a stringent set of performance standards and represents best practices in the industry.

    

   “Achieving the SCP Support and eSupport certifications has been a key milestone in the recent establishment of our regional Fuji Xerox eSupport strategy.  Our dedication and commitment to deliver consistent, exceptional quality technical support to our customers across the 11 countries within our region has been demonstrated by this achievement,” said Justin Russell, Manager, Technical Support Centres.

    

    

    

   “The comprehensive criteria and standards defined within this standard are very much aligned to our divisional values and vision of Customer First and Continuous Improvement, ascertaining our continuous strive to set the benchmark in customer support in our industry.”

    

    

    

   The SCP (Support Standard and eService Standard) is part of a suite of service capability and performance standards designed to improve the quality and effectiveness of technology service operations.  A consortium of leading technology companies and Service Strategies Corporation, created the internationally recognized standards, which define best practices for delivering world-class technology service and support, quantify performance levels and establish a foundation to build on existing quality processes.  Certification requires comprehensive audits and annual recertification to confirm that companies continue to meet the requirements of the program.

    

    

    

   “By passing the rigorous requirements necessary to achieve SCP Certification, Fuji Xerox has made it clear they are committed to delivering world-class support / service to their customers.  During the SCP audit, Fuji Xerox demonstrated a clear commitment to customer satisfaction and continuous improvement,” said Gordy Stauffer, SCP Auditor.

    

    

    

   Fuji Xerox Asia Pacific Pte Ltd joins the ranks of other leading technology companies that have achieved the prestigious and sought-after SCP Certification, including EMC Corporation, HP, Microsoft, Rockwell Automation, Nokia and NetApp, among others.  Currently, more than 200 technology support organizations around the world participate in the SCP program.  

    

    

    

   About Service Strategies Corporation

    

   Headquartered in San Diego, CA, Service Strategies advances service excellence for quality-minded organizations by providing industry standards, strategic advisory services and career development solutions that ensure delivery of consistent, high-quality service and support.  Service Strategies applies a proven benchmark process to its standards programs that measure and drive effectiveness for continuous service improvement.  In addition, the company’s tailored training programs enhance the careers of service professionals throughout the industry and lead to increased organizational effectiveness.  The world’s leading service and support providers use Service Strategies’ Service Capability & Performance (SCP) Standards as a roadmap for service excellence.  For more information, visit www.servicestrategies.com, call toll free 800.552.3058, or email info@servicestrategies.com.

    

    

    

   About Fuji Xerox

    

   Fuji Xerox Co., Ltd. is a 75-25 joint venture between FUJIFILM Holdings Corporation and Xerox Corporation (U.S.A.) that develops, manufactures and markets world-class office and publishing equipment/systems, digital colour/monochrome multifunction devices, as well as document management software, solutions and services in Japan and the Asia-Pacific region.  It also manufactures digital copy machines, multifunction devices and printers for worldwide distribution.

    

    

    

   Fuji Xerox's focus on research and development has led to many breakthroughs and a large number of patents, making it a global leader in technology, which adds greater value and boosts its customers' productivity and efficiency.

    

    

    

   Founded in 1962 with its headquarter in Tokyo, Japan, the Company currently employs 40,000 people globally, and has more than 70 domestic and overseas affiliates and sales subsidiaries.  More information of Fuji Xerox is available atwww.fujixerox.com.

    

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