AGC enjoys savings with Ricoh’s customised solution

Managed Print Services Connect (Dec 14 2011) Asia , Australia

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   Since choosing Ricoh to provide their document management environment, AGC are enjoying increased savings associated with their print fleet.

   With project sites and offices stretching across Western Australia, Queensland, Singapore and Thailand, the Perth-based company moved from a multi-vendor environment to selecting Ricoh to provide their entire document management solution.

   AGC required a single integrated solution to tackle issues including:

   ·An inability to allocate print costs to individual business units or cost centres

   ·Multiple points of contact for support and consumables purchasing

   ·Excessive IT management overheads

   ·No facilities for establishing and enforcing any form of print policy

   
   The answer emerged in the form of a Ricoh solution, comprised of a fleet of 30 Ricoh multifunction devices (MFDs) across all the company’s sites, backed by Ricoh’s team of specialists who developed and implemented the customised integration.

   “Ultimately, even though Ricoh’s proposed solution was very attractive at a price level, it was a decision based primarily on the solution itself–the functionality, features, management and flexibility,” said David Redpath, Chief Information Officer, AGC.

   Each MFD has access to a range of Ricoh-enabled features: centralised form and document printing via a Ricoh-customised document server solution and an Equitracsolution comprised of auditing, centralised management and Follow-You Printing.

   Customisation was provided by Ricoh’s Business Solutions Group (BSG) in the implementation of the document server solution as well as Equitrac. To ensure full tracking and logging of prints regardless of document origin, the BSG customised the document server system, resulting in its full integration with Equitrac, enabling precise print cost auditing and management, regardless whether the print job was initiated at a PC or MFD at any of AGC’s sites or offices.

   “Being chosen by AGC amongst the competition is a tribute to the skills and expertise offered through our BSG team. They offer the ability to take Ricoh developed and Third Party offerings to create a single intuitive and integrated solution that can meet the demands of competitive business environments,” said Kathy Wilson, General Manager of Business Solutions and Production for Ricoh Australia.

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