1. Your Good is not Good Enough.

    ChangeForge (Mar 12 2010) Blogs , Resellers

    1. Your Good is not Good Enough. Customer satisfaction is often thrown around like the word “good”. Good might be meant in the best of intentions, “I had a good day!” Or it might not, “How are you?” someone asks. “Eh, — I’m good I guess,” is the response. But customer satisfaction is a number easily measured but not necessarily easily converted. It [...] Related posts:Are You Retrenching or Retooling?You lost me at hello!IDC Warns Not to Look to SMB Market for IT Services in 2010 (Read Full Article)

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