Ravikant Sharma, Research Manager-Consulting Group at IDC India, talked about managed print services in the government sector. He started by stating that cost reduction was the major driver here. Outsourcing is related to cost reduction and efficiency as organizations want to achieve a high degree of competitiveness. "90% of printing costs are burdened costs. Only 10% of the infrastructure cost is constant. This kind of outsourcing services have not been considered to be essential by organizatio