Better document processes could mean more revenue, suggests study sponsored by Ricoh
Better document processes could mean more revenue, suggests study sponsored by Ricoh.
The reasoning? Improved document processes can enhance the overall experience of a customer’s interaction with an organization. Efficient processes, which allow for greater focus on the customer’s needs, can have a positive impact on customer satisfaction, which is critical for retention and revenue growth. On the other hand, customers may flee to competitors if confronted by inefficient and ineffective customer-facing document processes.
These assertions are backed by research reported in a new IDC white paper sponsored by Ricoh, “Organizational Blind Spot: The Role of Document-Driven Business ...