Better document processes could mean more revenue, suggests study sponsored by Ricoh.

The reasoning? Improved document processes can enhance the overall experience of a customer’s interaction with an organization. Efficient processes, which allow for greater focus on the customer’s needs, can have a positive impact on customer satisfaction, which is critical for retention and revenue growth. On the other hand, customers may flee to competitors if confronted by inefficient and ineffective customer-facing document processes.

These assertions are backed by research reported in a new IDC white paper sponsored by Ricoh, “Organizational Blind Spot: The Role of Document-Driven Business ...