Mike Zimmer, President, US Global Document Outsourcing at Xerox, talks with Channelline CEO Robert Cohen about trends in the evolution of managed print services. Zimmer is responsible for driving the managed print business to large enterprise customers at Xerox, primarily through the direct channel. They also discuss the developing transition of managed print services into the SMB space, and the channel's role there.The segment was taped at Xerox's offices in Rochester.