Xerox reports a 12 percent decline in quarterly revenue, and demand for printers and associated consumables has slid. Other printer vendors, including Hewlett-Packard and Lexmark, are pushing managed print as the future, but the disruption caused by tablets and smartphones has reached its zenith. The golden age of printing is finally over.

While Xerox continues to push managed print services in the channel and the general market as the model for future success, the bulk of its growth is coming from general IT services that were once mostly sold by IBM, Hewlett-Packard Co.’s Professional Services (formerly EDS) and Dell ...