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6 Keys to Drive Revenue and Increase Loyalty
Explore ChangeForge (Apr 3 2012)
6 Keys to Drive Revenue and Increase Loyalty When you find yourself in a tough economy and your market share is under attack, what is the one thing you are hyper-focused on? Customer loyalty. World-class companies are fanatics about loyalty, regardless of the economic cycle or their own market dynamics. But what is the definition of loyalty? More importantly, how do you measure [...] ChangeForge - Innovative Solutions to Everyday Challenges
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Mentions: Ken Stewart
ChangeForge + ChangeLabs in Barcelona!?!
Explore ChangeForge (Oct 21 2010)
What? This is sick! I can’t believe I actually get paid to do this stuff, because I get to see Peter Sheahan, CEO of ChangeLabs and author of FL!P. On top of that, I’ll be facilitating a workshop for dealers and presenting on key operational issues facing dealers and providers in MPS today. What’s not [...] Related posts:ChangeForge Site Maintenance: Friday 11:00 – 13:00 EDT ChangeForge Presents at 2010 MPS Conference: Thinking Inside the Box ChangeForge is Changing! (Read Full Article)
Mentions: Ken Stewart Misty Hamel
Cutting Through the Chatter and Confusion of MPS (Ken Stewart Featured in ENX)
Explore ChangeForge (Oct 11 2010)
Humankind has long faced the reality of worldly chaos and confusion, and we characteristically define ourselves by our victory against adversity. It is these adversities which create and drive need, evolving into gaps for innovators to bloom. This is where we find ourselves playing at that game of change in our business; as we survey [...]
Related posts:Is Your Cost Cutting Strategy As Good As It Gets?
Beyond Cost Cutting: Saving More Than Money by Being Nimble.
Change is Inevitable; Growth is Optional. Ken Stewart Guest Authors for the MPS Insights Journal.
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Mentions: Ken Stewart
The Customer Will Decide: A Dawning Realization About the Pending Collision of Managed Service Providers and Independent Dealers
Explore ChangeForge (Sep 8 2010)
From the September issue of ENX Magazine…
If you are a fan of nature shows, like I am, you may recall a common archetypal story of civilization pushing up against the wilderness. When this happens, animals traditionally distant from civilization, such as coyotes and bears, meander into a town. Perhaps it is proximity that opens the [...]
Related posts:MPS Results Announces Mastermind Program to Help Dealers Drive Managed Print Success
BPM: Why Should MPS Providers Care About Business Process Management?
The Customer Is NOT Always Right!
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Mentions: Ken Stewart
Canon On My Mind: Thoughts from Canon EXPO 2010 New York
Explore ChangeForge (Sep 3 2010)
On assignment here at Canon EXPO 2010 New York, the atmosphere was fun and exciting. Canon clearly spared no expense for what must be almost 1000 VIP attendees, and offered a tightly integrated presentation of a full depth and breadth of their technology offerings in a format that really elevated what could’ve been a typical [...]
Related posts:Candidly Canon
My thoughts on the paperless office (by Corey Smith)
From the Back Office to Your BlackBerry: HP, FedEx Office, Canon and RIM Announce Partnerships
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Mentions: New York HP Fujio Mitarai
Who Sets the Standard? Let Your Voice Be Heard!
Explore ChangeForge (Aug 23 2010)
Are you tired of the industry chatter, trade shows with so-called educational tracks, cloudy definitions, and murky best practices? Then let your voice be heard. Stand up, e-mail in, leave a message, or just yell it out. Don’t just sit idly by and grumble about things happening that you can be a part of.
The managed [...]
Related posts:3 More Things They Are Watching: Observations After CompTIA Breakaway – Day 2
5 Things They Are Watching: Observations After CompTIA Breakaway – Day 1
Learn, Connect, Succeed at CompTIA Breakaway 2010
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Mentions: Ken Stewart
GreatAmerica Hosting Free Webinar on Managed Network Services
Explore ChangeForge (Aug 17 2010)
GreatAmerica announced today it will host a free webinar on Building a Complete Managed Network Services Program for office equipment and telecommunications dealers on August 24th, 2010 at 1pm CST. The one-hour webinar, presented by industry expert Mitch Morgan, is considered the first step in building a complete MNS program.
Mitch will present:
The four phases of [...]
Related posts:The 4 Pillars of Managed Services
The 1-2-3’s of Managed Print Services (MPS)
The Managed Print Services Series: Now Available for Download
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Mentions: GreatAmerica Leasing Corp. Mitch Morgan Ken Stewart
Getting Under the Hood: How Do You Handle Local Devices?
Explore ChangeForge (Aug 17 2010)
I notice that many things seem to travel in cycles. A few of my well-placed, trusted sources are once again talking about the frontier of local device capture. For years, I’ve heard just about everyone offer the advice, “Forget about the locals.”
Sure, it’s easier to have everything on the network and create a more homogenous [...]
Related posts:Are You Feeling It? CompTIA Study Finds Economic Optimism
Smartphone Evolution: Teacher or Tyrant?
The Band Aid Solution
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Mentions: CompTIA Microsoft Ken Stewart
3 More Things They Are Watching: Observations After CompTIA Breakaway – Day 2
Explore ChangeForge (Aug 11 2010)
On day two of the CompTIA Breakaway 2010 conference, more insights just keep pouring in. Yesterday, I outlined five things you should keep your eye on, and here are three more:
Managed service providers (MSPs) get services-led selling cycles: MSPs get the concept of why services-led selling works, that it generates a steady revenue source and [...]
Related posts:5 Things They Are Watching: Observations After CompTIA Breakaway – Day 1
Learn, Connect, Succeed at CompTIA Breakaway 2010
Are You Feeling It? CompTIA Study Finds Economic Optimism
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Mentions: MPSA Photizo Group BTA
Learn, Connect, Succeed at CompTIA Breakaway 2010
Explore ChangeForge (Aug 9 2010)
Learn, connect and succeed. Isn’t that what’ it’s about?
At the CompTIA Breakaway conference this year, it will be an interesting line-up. Managed print services has made its way to the forefront of discussion, to stand beside topics such as selling services in education and healthcare verticals and cyber-security. It will be interesting to see what [...]
Related posts:Are You Feeling It? CompTIA Study Finds Economic Optimism
Subscribe to Success: Learn How to Avoid the Cost of a Lost Opportunity.
10 Takeaways: 2010 MPS Conference
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Mentions: Photizo Group Ken Stewart
Are You Feeling It? CompTIA Study Finds Economic Optimism
Explore ChangeForge (Jul 9 2010)
Are you feelin’ it? There is something in the air, isn’t there? According to a recent CompTIA study, the CompTIA IT Industry Business Confidence Index, 60 percent of over 300 US Information Technology companies to exceed revenues in Q3 and Q4. That’s great, but what’s really key is that these IT execs are expressing ‘optimism’ when [...] Related posts:Disruptive Me: Being Different Means Making a Difference. What Are You Trying To Sell Me? Prospecting Solution Sales – Part 1 of 2 (Read Full Article)
Mentions: CompTIA Microsoft Ken Stewart
Toe the Line or Toe in the Water? (The Dealer Killer)
Explore ChangeForge (Jun 2 2010)
Over the years there has been a constant buzz about the next ‘dealer killer‘.
I entered the industry many call the copier industry from a completely different door – I used to be a customer and was hired by a growing independent copier dealer not just looking to avoid jumping the shark (when the story’s plot takes a turn [...]
Related posts:Apathy: The Culture-Killer
The Answer of Water
Zanshin: A Mind Like Water
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Mentions: Ken Stewart
Thinking Inside the Box: Is Stage 3 for Me?
Explore ChangeForge (Apr 27 2010)
How many times have you wondered, “I just wish the software would do what the spec sheet says?” Do you believe moving from selling a ‘box’ to selling a ‘box of software’ would create enough differentiation between you and your customer – or enough margin between you and the pavement – to help you secure [...]
Related posts:Why Document Management Will Fail In Your Company
Straight to the Bottom Line
IT: In the Business of Best Practices not Policy Police
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Mentions: Ken Stewart
5 Reasons You Should Join the MPSA
Explore ChangeForge (Apr 27 2010)
There are many causes to join these days. Whether it be Administrative Professionals’ Day, Earth Day, St. Jude Children’s Research (which I highly recommend), or just the coffee fund in your office – we are bombarded with things looking for our money, our time and our loyalty.
In our industry, I don’t know that I’ve seen [...]
Related posts:The MPSA Holds Its First Board Meeting.
The Votes Are In. The New MPSA Executives and Board.
MPSA International Board Member Elections Open November 30th
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Mentions: MPSA Managed Print Services Association Ken Stewart
Less Than 1 Week to Go! Keep Track of the Action with #2010MPS
Explore ChangeForge (Apr 26 2010)
Now less than a week away, the 2010 North American Managed Print Services Conference is on course to blow last years event out of the water!
Now you can keep track of all the happenings using the hashtag #2010MPS somewhere in the body of your tweet.
For up-to-the-moment web updates, check out the newest media stream http://friendfeed.com/2010mps. [...]
Related posts:MPS Conference 2010 Scheduled for May
7 Steps to Surviving Change
Gain the Recognition You Deserve: MPS 2010 Leadership Awards.
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Mentions: Ken Stewart
3 Team-Building Tools: Technology, Training and Team
Explore ChangeForge (Apr 7 2010)
Have you ever attempted to assemble anything without instructions – or worse figured out half-way in that you didn’t have a necessary piece or part? Can you remember how you felt the first time you tried something you had never done before?
From a new job to being a new parent, we have all been there [...]
Related posts:The 5 Core Truths in Leadership and Team-Building Success
Success by Selection: Building Winning Teams
Managed Print Services: the Theory, the Tools, and the Targets (Part 2 of 3)
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Mentions: Ken Stewart
PS: Professional Services or Possible Speculation
Explore ChangeForge (Apr 7 2010)
Are you fearful of your business model changing, unsure of how to remake yourself just one more time?
Dealing with change in uncertain times makes many uneasy – trading the known constants for the unknown catalysts. Most business owners, presidents, general sales managers, and even selling professionals I have had the pleasure of speaking with have [...]
Related posts:Managed Print Services: the Theory, the Tools, and the Targets (Part 3 of 3)
Managed Print Services: the Theory, the Tools, and the Targets (Part 2 of 3)
Managed Print Services: the Theory, the Tools, and the Targets (Part 1 of 3)
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Mentions: Ken Stewart Steve Reynolds Lyra
Your Good is not Good Enough.
Explore ChangeForge (Mar 12 2010)
Customer satisfaction is often thrown around like the word “good”. Good might be meant in the best of intentions, “I had a good day!” Or it might not, “How are you?” someone asks. “Eh, — I’m good I guess,” is the response.
But customer satisfaction is a number easily measured but not necessarily easily converted. It [...]
Related posts:Are You Retrenching or Retooling?You lost me at hello!IDC Warns Not to Look to SMB Market for IT Services in 2010
(Read Full Article)
Mentions: Managed Print Services Association Ken Stewart SMB Market
Change is Inevitable; Growth is Optional. Ken Stewart Guest Authors for the MPS Insights Journal.
Explore ChangeForge (Mar 6 2010)
We continue to see the massive gears of change grind away, with acquisitions and mergers having clear-cut the landscape we once knew. Everyone is still attempting to come to grips with just how billions of dollars in market consolidation will impact not only today’s revenue, but tomorrow’s profitability and growth.
And what of the economic outlook we all face? While many customers began [...]
Related posts:7 Steps to Surviving ChangeBPM: Why Should MPS Providers Care About Business Process Management?The Managed Print Services Association & You
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Mentions: Ken Stewart
MPS: Myopic, Poor-planning, and Self-serving
Explore ChangeForge (Feb 24 2010)
Is anything intended for the benefit of others ever safe from being perverted and profaned, twisted to profiteers’ benefit or just maimed beyond recognition at the hands of the unqualified and uncaring?
MPS, an acronym now commonly paraded around by the unsympathetic selling masses, was originally intended at its outset to be a partnership. While MPS stands [...]
Related posts:5 Ingredients to Your MPS Recipe.5 Reasons Why I Bought Your MPS ProgramThe Managed Print Services Association & You
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Mentions: Ken Stewart
5 Reasons Why I Bought Your MPS Program?
Explore ChangeForge (Feb 22 2010)
Why did I buy an MPS program?
According to the Photizo Group, the new primary buyer of managed print services (MPS) is IT for approximately 60 percent of all transactions. I just happen to have the perspective of being a former customer who launched an MPS program within his company in 2001, working for a dealer [...]
Related posts:Top 5 Reasons Why You Should Choose Print Audit for your MPS ProgramMPS Results Announces Mastermind Program to Help Dealers Drive Managed Print Success2 Reasons You Should Control the Definition of MPS
(Read Full Article)
Mentions: Photizo Group Ken Stewart
IDC Warns Not to Look to SMB Market for IT Services in 2010
Explore ChangeForge (Feb 8 2010)
Planning on ramping up your services arm to compensate for the loss in revenue and declining profits? Think again. The cogs of change continue to grind onwards, with IDC forecasting caution will rule spending habits in North America this year. According to their Worldwide Black Book, the hardest pressed will be the small and medium business (SMB) [...]
Related posts:Gain the Recognition You Deserve: MPS 2010 Leadership Awards.MPS Conference 2010 Scheduled for MayManaged Print Services: the Theory, the Tools, and the Targets (Part 1 of 3)
(Read Full Article)
Mentions: Managed Print Services Association Photizo Group India
50 Percent Reseller Attrition by 2013, Photizo Predicts
Explore ChangeForge (Feb 1 2010)
How important is managed print services (MPS) to your business if you are currently a company who specializes in document output? Is MPS a fad, or a get rich quick scheme? Is MPS a platform to simply sell more hardware?
While predictions at the start of any new year abound, those who keep their ear closest [...]
Related posts:The New Managed Print Services Resource Center by The Photizo GroupPhotizo Group Sponsoring New MPS Leadership Awards to Recognize MPS ExcellenceIs 2013 the End of Our Industry?
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Mentions: MPSA Photizo Group Ed Crowley
Gain the Recognition You Deserve: MPS 2010 Leadership Awards.
Explore ChangeForge (Jan 23 2010)
The Managed Print Services Association (MPSA) is pleased to announce the start of the 2nd annual MPS Leadership Awards for our mutual industry. These highly coveted awards provide the industries only recognition for the leaders that are helping to shape and benefit the Managed Print Services industry.
See the following briefing document that covers the Award [...]
Related posts:Photizo Group Sponsoring New MPS Leadership Awards to Recognize MPS ExcellenceMPS Conference 2010 Scheduled for MayYourMPSA Launches With Free 3 Month Membership.
(Read Full Article)
Mentions: MPSA Managed Print Services Association Photizo Group
Featured Articles
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- HP Customers Increase Productivity, Accelerate Workflows With HP Managed Print Services
- Lexmark named a leader in Quocirca MPS Vendor Landscape
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